CampSwap is a campus marketplace platform where students can buy and sell items securely within their school community. We facilitate transactions between verified students on Nigerian campuses.
Is CampSwap free to use?
Creating an account, browsing listings, and messaging sellers are completely free. When you purchase an item, a platform fee (minimum ₦150 or 6% of the item price, whichever is higher, capped at ₦2,500) is added to your total at checkout.
How does the escrow payment system work?
When you buy an item, you pay into our secure escrow system. The seller is only paid once you confirm delivery. If there is an issue, you can open a dispute and we will help resolve it. This protects both buyers and sellers.
How do I get paid as a seller?
After a buyer confirms delivery, the funds are released from escrow. If you have a subaccount set up with Paystack, your payout is processed automatically. Otherwise, an admin processes the payout manually. Make sure your bank details are correct in your profile.
How do I verify my student status?
Go to your Profile page and click on the Student Verification section. Upload a clear photo of your student ID card or any valid identification document. Our team will review and approve it. Verification gives you a trusted badge on your profile.
What should I do if I have a dispute with a buyer or seller?
First, try to resolve the issue by communicating through the platform messaging system. If you cannot reach an agreement, open a dispute from the order details page. Our team will review the case and make a fair decision.
Can I cancel an order?
If the order is still pending (not yet paid), you can cancel it immediately. If the payment is in escrow, you can request cancellation. The seller must approve the cancellation. Once approved, the buyer receives a full refund minus any payment processing fees.
What payment methods do you accept?
We accept all major Nigerian bank cards (Verve, Mastercard, Visa), USSD, and bank transfers through our payment partner Paystack. All transactions are processed securely.
How do I boost my listing?
From your My Listings page, click the Boost button on any approved listing. You can choose between a 7-day or 30-day boost. Boosted listings appear in the Featured section on the homepage and product pages, giving them more visibility.
Is my personal information safe?
Yes. We use industry-standard encryption and security measures. Your payment details are handled entirely by Paystack and never stored on our servers. See our Privacy Policy for more information.
How do I reset my password?
Click "Forgot password?" on the login page. Enter your registered email address, and we will send you a link to reset your password.
Can I delete my account?
Yes. Contact our support team on WhatsApp (https://wa.me/2349156229506) with your account details, and we will process your account deletion request.
How do I report a user or listing?
On any product page, click the Report button (flag icon) at the bottom. Select the reason and provide a description. You can also report users from the messaging screen. Our team reviews every report.
What happens if my item sells out?
Once the last unit of your item is sold, the listing is automatically marked as "sold." You can create a new listing if you have more items to sell.
Can I edit my listing after it is approved?
Yes. Go to My Listings, find the item, and click Edit. You can update the description, price, images, and other details. The listing remains visible while you edit it.
